Frequently Asked Questions (FAQ)

Frequently Asked Questions

Who are you?


Glad to meet you! We are www.janaila.com.Our mission to give our customers the chance to buy high-quality products, all from
one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!


What are the shipping and delivery times?


We ship directly from multiple warehouses as soon as the order is processed .If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare
cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to the US usually take 7-10 business days .


How can I track my package?


Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites  like17track.net.


What happens if the estimated delivery time
passed and I still did not receive my order?


Please contact us with your order number ASAP so that we can check and boost the
delivery process. You can email us at Support.janaila.com or by using the
Contact Us page .

What do I do if my product arrived
damaged?


If you receive damaged merchandise, please take a picture and email us the picture at Support@janaila.com right away. We will only replace damaged goods within 48 hours of receiving your order.


Can I return my product for a Refund?


Sure! We have a 30 days return policy, which means
you have 30 days after receiving your item to request
a return .

To start a return, you can contact us at Support@janaila.com, or using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our
warehouse.